How can we help you?

If a product is planned to come back, it's often stated on the product page.

ℹ️ Our main seasons (Christmas, Easter, Halloween, etc.) have no restocks during the season.

This means that if a Christmas pyjama set is sold out in November, it won't be back until next year.

Yes, all our jumpers can be washed. You'll find washing instructions at the bottom of each product page.

No, we currently don't have anything larger than 12-14 years for children.

ℹ️ We recommend choosing one of our smaller adult sizes instead.

🔋 Find the white connector on the cable, carefully disconnect it, and remove the battery pack.

This can easily be reattached after washing.

We sell online only.

You need two CR2032 batteries 🔋

These can be purchased from us or in most supermarkets.

Yes, we do! 🎅 You can read more here:

➡️ sillysantasweaters.com

All our products are designed in Scandinavia and manufactured in China, unless otherwise stated on the product page.

You'll find complete product information on all product pages.

Missing something? Send us an email at hi@sillysanta.uk or fill out the contact form below, and we'll sort it for you! 😊

Don't worry! We also had a bit of trouble getting the LED lights to work the first time – so we understand that it can be confusing.

🔋 Here's how to insert the batteries correctly:
1️⃣ The innermost battery should be placed with the plus (+) side facing up.
2️⃣ The second battery should be placed with the minus (-) side facing up.

Click here to watch a video with complete instructions!

If the lights still aren't working, send us an email at hi@sillysanta.uk or fill out the contact form below – we're happy to help!

No, that's not currently possible.

ℹ️ We sell all our pyjamas as sets, so both the top and bottoms will have the same size.

We pack and send orders every weekday (and on weekends during busy periods).

Usually, your parcel will be sent the same day or the day after ordering.
Delivery takes 1-3 days, depending on where you live.
* During busy periods (Black Friday, Christmas, etc.), it may take a bit longer.

ℹ️ If an item is marked "Pre-order", the entire order will only be sent when everything is in stock. The expected date is stated on the product page.

You can always log in to the customer portal to check the status of your order.

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email. 😊

No – we ship from our warehouse in , so there are no hidden costs! 😊

If your parcel hasn't been sent yet, it could be due to a busy period or because you've ordered a pre-ordered item.

The entire order will only be sent when everything is in stock – check the product page for the expected date!

Need your tracking number or want to check the status of your parcel?

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

Still have questions? Just send us an email at hi@sillysanta.uk or fill out the contact form below, and we'll help you! 😊

Accidents happen! 😕

Send us an email at hi@sillysanta.uk or fill out the form below, and we'll help you find a solution that you're happy with. 😊

When we send your parcel from our warehouse, you'll receive an email with a link to the tracking.

If you can't find this email, try looking in the "Junk" and "Promotions" folders in your email client.

Can't find it? No problem, you can easily log in to your customer account and find it there.

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

Can't log in or having other problems? Just send us an email at hi@sillysanta.uk, or fill out the contact form below, and we'll help you! 😊

We recommend that you pay the entire invoice to Klarna. When we receive the return, we'll refund you the amount minus £5.95 in return fees.

You can do this with Klarna, in the app, or by logging in to their website: https://login.klarna.com/

The invoice will be sent via Klarna when the item has been shipped from our warehouse. All invoice enquiries must be directed to Klarna. You can do this in their app or by logging in to their website: https://login.klarna.com/

The processing time for returns and exchanges can be up to 14 days.

Refunds will be processed within 10 working days after the return has been processed.

You'll receive an email when the return has been processed.

If you're paying with Klarna, we recommend paying the entire invoice, and we'll refund you as soon as we've processed your return.

You can either postpone your Klarna invoice via the Klarna app or contact Klarna's customer service directly.

If it's related to an exchange or return, we recommend paying the entire invoice to avoid reminder fees. We'll refund the amount when the return has been received by us.

With us, you can pay using Visa, Mastercard, Paypal & Klarna.

Have you entered the wrong address or email address? No problem!

You have 60 minutes after placing your order to change your address.

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

After logging in, you can easily change your address and email address yourself.

After 60 minutes, the order is sent to the warehouse for packing, and unfortunately, we can't make changes unless your order is a pre-order.

In that case, we may be able to help you – send us an email at hi@sillysanta.uk or fill out the form below, and we'll check for you!

For a complete overview of your orders and to download receipts:

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

After logging in, you'll find a special button to download/print receipts.

ℹ️ If you paid with Klarna, you'll find your invoice in the Klarna app or at login.klarna.com.

Unfortunately, we don't offer collection from our warehouse.

When you place an order with us, you should automatically receive an order confirmation sent to the email address you provided.

If you can't find the order confirmation, please check the "Promotions" or "Junk" folder – sometimes it ends up there.

➡️ You can also log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

After logging in, you'll get access to your order confirmation, as well as the ability to change your order, cancel it, and change your contact information during the first 60 minutes.

Still can't find it? Send us an email at hi@sillysanta.uk or fill out the form below, and we'll send you a new one! A common problem is a small typo in the email address 😉

Changed your mind? It happens! 😊

You can cancel your order within 60 minutes of purchase, before it's sent to the warehouse for packing.

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

After logging in, you can easily cancel your order yourself.

For pre-orders, we may still be able to help after 60 minutes – send us an email at hi@sillysanta.uk or fill out the contact form below, and we'll check for you!

Oh dear – this rarely happens, but we'll certainly sort it out!

➡️ Send us an email at hi@sillysanta.uk or fill out the contact form below, and we'll sort it as quickly as possible 😊

Did you order the wrong size? It happens to the best of us! 😅

You have 60 minutes to change the size of your order.

➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email.

After logging in, you can easily change the size yourself.

If your order is a pre-order, we may be able to help you even after 60 minutes – send us an email at hi@sillysanta.uk or fill out the form below, and we'll check for you!

Discount codes usually have expiry dates. Check the following:

✅ Is the discount code still valid?
✅ Have you spelled the code correctly?
✅ Can the code be combined with other discounts? (Most cannot.)

*PLEASE NOTE!

For special offers, such as 2 for 1, 3 for 2, 25% off purchases over £50, etc., discount codes cannot be used!*

Have you checked all of this and it still doesn't work? Send us an email at hi@sillysanta.uk with a screenshot of the error message, and we'll help you!

Perhaps! 😏

➡️ Check out this page

To use a discount code:

1️⃣ Add the item you want to purchase to your basket.
2️⃣ Go to checkout.
3️⃣ On the right side, you'll find a field for the discount code – enter the code and click "Apply". On mobile, it will be at the top of the page, under "Order Summary".

If the discount code is valid, you'll see the discount automatically applied at checkout.

No, unfortunately we don't sell gift cards at the moment. But perhaps in the future?

Yes, we do! Send us an email at hi@sillysanta.uk or fill out the form below, and we'll help you with more information.

We run promotions on various products throughout the year.

ℹ️ If you've recently purchased something and notice that the price has been reduced shortly after receiving your items, we'll match the price!

This applies within 14 days of purchase. Send us an email at hi@sillysanta.uk, and we'll sort it out for you.

You can easily return items by filling out the form here:

➡️ Return Form

Follow the instructions on the page, and everything will be quick and hassle-free! 😊

To exchange an item, fill out the form here:

➡️ Exchange Form

If you don't collect the parcel, refuse to receive it, or it can't be delivered due to an incorrect address, it will be returned to us.

We will then deduct a fee of £20 from the refund.

Have you received a product you'd like to make a complaint about? We're sorry you've had a bad experience!

➡️ Complaint Form

📸 Remember to include photos of the issue, so we can help you more quickly!

Do you have questions? Send us an email at hi@sillysanta.uk.

A return costs £5.95, but we'll cover this for you and deduct the amount from the refund when we receive the return.

To register a return, fill out the form here:

➡️ Return Form

Your privacy is very important to us. We register your information in a secure and protected manner. We process this data in accordance with the applicable data protection law (GDPR) and other data protection laws. All personal information you provide to us is only used to provide you with the best possible service.

In order to offer you the use of Klarna's payment methods, we need to share certain information about you with Klarna. This only happens if you choose Klarna as a payment method. Klarna uses the information to assess whether you qualify to use their payment methods. The information used is name, address, email address, telephone number, payment history, and order information such as payment method, shipping type, order details, and the like.

The use of such information is regulated in accordance with applicable data protection legislation and Klarna's privacy policy.

If you would like more information about how we work with privacy, you can contact us at hi@sillysanta.uk

You can find our complete [privacy policy here]).

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